Service Operations Manager

2 weeks ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Job Title: Manager-Service Ops

Job Summary:

Vodafone Idea Limited is seeking a highly skilled Service Operations Manager to join our team. The successful candidate will be responsible for managing end-to-end enterprise customer experience, ensuring high uptime and meeting committed SLAs.

Key Responsibilities:

  • Manage end-to-end enterprise customer experience, ensuring high uptime and meeting committed SLAs.
  • Act as a single point of contact (SPOC) for service operations and maintain committed SLAs for enterprise customers.
  • Lead a team that delivers and maintains fixed line services as per committed TAT and SLAs for enterprise customers.
  • Develop and implement service improvement plans to improve customer circuit uptime in a timely manner.
  • Manage governance of MS partners and off-net service providers.
  • Engage with cross-functional teams and NOC teams.
  • Maintain, track, and release AMC POs for 3rd party and circle vendors.
  • Execute different types of network consolidation projects as per given timelines.
  • Ensure HSW and PTW compliance.

Requirements:

  • Strong knowledge of different types of UBR products and hands-on experience.
  • ECI and Huawei NMS knowledge is mandatory.
  • Hands-on experience with different types of IP devices, including CISCO, Nokia, and Huawei (CCNA/CCNP).
  • Experience working in a telecom service delivery/operations function.
  • Experience with data networking platforms and enterprise products and services.
  • B-Tech Electronics and Telecommunications with 5+ years of experience in the field of enterprise customer operation, project management, data communications, telecom, and networking.

What We Offer:

Vodafone Idea Limited offers a competitive salary, opportunities for growth and development, and a dynamic work environment.



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