Service Operations Manager
2 weeks ago
Job Title: Manager-Service Ops
Job Summary:
Vodafone Idea Limited is seeking a highly skilled Service Operations Manager to join our team. The successful candidate will be responsible for managing end-to-end enterprise customer experience, ensuring high uptime and meeting committed SLAs.
Key Responsibilities:
- Manage end-to-end enterprise customer experience, ensuring high uptime and meeting committed SLAs.
- Act as a single point of contact (SPOC) for service operations and maintain committed SLAs for enterprise customers.
- Lead a team that delivers and maintains fixed line services as per committed TAT and SLAs for enterprise customers.
- Develop and implement service improvement plans to improve customer circuit uptime in a timely manner.
- Manage governance of MS partners and off-net service providers.
- Engage with cross-functional teams and NOC teams.
- Maintain, track, and release AMC POs for 3rd party and circle vendors.
- Execute different types of network consolidation projects as per given timelines.
- Ensure HSW and PTW compliance.
Requirements:
- Strong knowledge of different types of UBR products and hands-on experience.
- ECI and Huawei NMS knowledge is mandatory.
- Hands-on experience with different types of IP devices, including CISCO, Nokia, and Huawei (CCNA/CCNP).
- Experience working in a telecom service delivery/operations function.
- Experience with data networking platforms and enterprise products and services.
- B-Tech Electronics and Telecommunications with 5+ years of experience in the field of enterprise customer operation, project management, data communications, telecom, and networking.
What We Offer:
Vodafone Idea Limited offers a competitive salary, opportunities for growth and development, and a dynamic work environment.
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