Digital Transformation Leader

16 hours ago

Ahmedabad, Gujarat, India beBeeTransformation Full time ₹ 80,00,000 - ₹ 1,20,00,000
Key Position: Digital Strategy Manager

We are seeking a skilled professional to lead our digital transformation initiatives. As a key member of our team, you will be responsible for developing and executing strategic plans that enhance customer experiences.

Main Responsibilities:
  • Develop and drive digital strategies aligned with business objectives and vision.
  • Analyze market trends and competitor activity to inform strategic decisions.
  • Collaborate with cross-functional teams to integrate digital solutions across the organization.
  • Track performance metrics and provide data-driven insights to inform future strategies.

To succeed in this role, you will need:

  • A minimum of 5 years of experience in digital strategy, digital operations, or customer experience.
  • Strong knowledge of call center tools, platforms, and performance metrics.
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms.
  • Excellent communication, leadership, and problem-solving skills.
  • The ability to adapt quickly to evolving technologies and customer trends.

We are looking for someone who is passionate about using digital innovation to transform customer experiences. If you have a background in B2C/B2B customer service environments and certifications in Digital Marketing, Agile, or CX tools, it's a plus

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