Technical Operations Specialist

1 week ago

Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,25,00,000
Job Title: Technical Operations Lead

This position is responsible for leading and mentoring a team of technical operations engineers to achieve operational excellence.

  • Lead and guide the team in handling critical situations and high-severity incidents.
  • Manage and resolve Level 2/Level 3 technical issues, ensuring minimal downtime and quick resolution.
  • Handle customer escalations and coordinate with internal stakeholders for timely resolution.
  • Escalate critical issues through hierarchical channels.
  • Collaborate with cross-functional teams including development, quality assurance, and infrastructure.
  • Monitor systems using industry-standard tools and respond to alerts proactively.
  • Guide the team in performing production deployments, patching, and release management.
  • Maintain and troubleshoot on-premise server infrastructure.
  • Ensure adherence to operational processes and documentation standards.
  • Participate in 24x7 shift rotations and provide on-call support as needed.

About You

  • A minimum of 8–12 years of experience in technical operations or system administration.
  • Proven experience in leading and managing technical teams.
  • Strong Linux administration skills (command-line, scripting, troubleshooting).
  • Solid understanding of networking fundamentals (beyond basic level).
  • Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
  • Experience in incident management and root cause analysis.
  • Familiarity with ITIL processes and escalation management.
  • Experience in production deployment and release management.
  • Working knowledge of Hadoop and distributed systems.
  • Basic knowledge of Docker and Ansible.
  • Excellent communication and coordination skills.
  • Ability to work under pressure in a fast-paced environment.

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