
Operations Technical Learning
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Operations Technical Learning & Training Specialist to join our team. As a key member of our organization, you will be responsible for developing and executing internal learning programs on the Business Process Management team.
Main Responsibilities:
- Develop high-quality training content and facilitate engaging 'world-class' training experiences.
- Design, develop, facilitate, execute, and measure technical learning programs that support business strategies for internal Operations employees.
- Training delivery methods include WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
Skill Requirements:
To succeed in this role, you will need:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a national team.
- Flexibility to handle multiple projects simultaneously in a fast-paced environment.
Benefits:
We offer a range of benefits including professional growth opportunities, competitive compensation package, and comprehensive benefits program.
Key Performance Indicators (KPIs):
The successful candidate will be measured on their ability to:
- Design and deliver high-quality training programs that meet business objectives.
- Measure the effectiveness of training programs and make recommendations for improvement.
- Maintain a high level of customer satisfaction with training services.
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