Strategic Operations Coordinator

Job Overview:

We are seeking an experienced Strategic Operations Coordinator to join our team. As a key member of our operations department, you will be responsible for overseeing project timelines, coordinating with various departments, and ensuring successful project delivery.

The day-to-day tasks include managing the expediting process, handling inspections, logistical management, and ensuring projects adhere to set deadlines and quality standards.

Key Requirements:

• Experience in project management is a MUST
• Experience of minimum 3 years as project coordinator for a SaaS company

Project Responsibilities:

Business Analysis Services:

Developing comprehensive product documents, including requirement specifications, user manuals, and technical guides to ensure clarity and alignment across teams.

Presentation Support: Creating impactful presentations for stakeholders and clients, and assisting the sales team with product demonstrations and technical expertise.

Requirement Gathering and Elicitation: Engaging with stakeholders through interviews, workshops, and surveys to gather detailed business and technical requirements.

User Acceptance Testing (UAT): Leading UAT processes by coordinating with end-users to validate the product against business requirements and user needs.

User Testing (UT) Coordination: Overseeing user testing efforts to ensure the product delivers a seamless user experience.

Stakeholder Communication:

Acting as a liaison between business units, technical teams, and external partners to facilitate clear and effective communication.

Product Roadmapping: Collaborating on the development of strategic product roadmaps that align with business objectives and market demands.

Market Research and Analysis: Conducting market studies to identify industry trends, customer needs, and competitive landscapes to inform product development.

Sales Support Collaboration: Working closely with the sales team to provide product knowledge, address client inquiries, and support pre-sales activities.

Quality Assurance Collaboration: Partnering with QA teams to ensure product quality, including leading efforts in User Testing (UT) and overseeing UAT processes.

Project Management Services:

Project Planning and Documentation: Creating detailed project plans, timelines, and documentation to guide project execution and keep all stakeholders informed.

Resource Allocation: Allocating and managing resources effectively, working closely with technical delivery teams to ensure timely and efficient project completion.

Risk Identification: Identifying potential project risks early on and developing mitigation strategies to prevent issues before they arise.

Stakeholder Engagement: Maintaining regular communication with stakeholders to manage expectations, provide updates, and gather feedback.

Collaboration with Technical Teams: Working closely with tech delivery teams to translate business requirements into technical specifications and oversee implementation.

Agile Methodologies Implementation: Applying Agile practices such as Scrum or Kanban to enhance flexibility, responsiveness, and collaboration within the project team.

Budget and Timeline Oversight: Overseeing project budgets and schedules to ensure projects are delivered on time and within financial constraints.

Quality Control: Implementing quality assurance processes to ensure that project deliverables meet the required standards and specifications.

Team Leadership: Leading and motivating project teams by setting clear goals, providing guidance, and fostering a collaborative environment.

Post-Project Review: Conducting post-implementation reviews to capture lessons learned, assess project success, and identify areas for improvement for future initiatives.