Strategic Operations Director

2 days ago


Gandhinagar, Gujarat, India beBeeExcellence Full time ₹ 20,00,000 - ₹ 25,00,000
Operational Excellence Manager

We are seeking a skilled Operational Excellence Manager to drive strategic initiatives and lead teams towards exceptional performance.

About the Role

The ideal candidate will oversee budgeting, performance monitoring, compliance, process optimization, and patient satisfaction.

Key Responsibilities:
  • Budgeting and Performance Management: Develop and implement annual operating budgets & performance targets in line with corporate objectives, monitor revenue, profitability & team performance against defined KRAs.
  • Cost Optimization and Compliance: Lead cost optimization and compliance initiatives, oversee SOP implementation, medical record management, and audit readiness.
  • Operational Leadership: Provide strategic guidance for operational issues and ensure medico-legal compliance, collaborate with sales & marketing teams for brand visibility in local markets.
  • Patient Experience: Coordinate monthly P&L with the corporate MIS team, drive patient satisfaction, retention, and conversion metrics.
Key Skills and Qualifications:
  • Leadership and People Management: Strong leadership & people management skills with experience in leading cross-functional teams.
  • Financial Acumen: Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin).
  • Customer Focus: Customer satisfaction (NPS 90%) & retention focus with experience in driving business growth through customer-centric initiatives.
  • Compliance and Attention to Detail: Excellent knowledge of compliance & medico-legal requirements, process-driven with attention to detail.


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