Senior Training Specialist

1 day ago

Mysore, Karnataka, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 12,00,000

Key Responsibilities:

  • Conduct training programs focused on communication, email etiquette, customer handling, conflict resolution, time management, team collaboration, leadership essentials and develop the skills required to succeed in these areas.
  • Deliver tailored training sessions for new hires and existing employees, ensuring they have the necessary knowledge and skills to excel in their roles.
  • Evaluate employee performance and identify areas where additional training is needed, using data-driven insights to inform decisions.
  • Create engaging and effective training content, including role-plays, simulations, and case studies that simulate real-world scenarios.
  • Mentor and coach employees to improve their customer interaction, empathy and problem-solving skills, helping them to become more effective communicators.
  • Analyze the effectiveness of training programs and make recommendations for improvement, using metrics such as participant feedback and on-the-job performance.
  • Collaborate with operations and HR teams to align training objectives with business goals, ensuring that training initiatives support the overall strategy.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the development of employees
  • Chance to create engaging and effective training content that makes a real impact
  • Ability to analyze data and make recommendations for improvement

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to think creatively and come up with innovative solutions
  • Experience working in a fast-paced environment and prioritizing multiple tasks

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