Senior Sales Interaction Quality Specialist

2 days ago

Mysore, Karnataka, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,10,000
Job Title: Senior Sales Interaction Quality Specialist

We are seeking a skilled and analytical professional to join our team as a Senior Sales Interaction Quality Specialist. This is an exciting opportunity to contribute to the success of our sales organization by ensuring that our sales executives deliver exceptional customer experiences.

The ideal candidate will have 1–3 years of experience in quality analysis, call auditing, or training support in a sales-driven environment. They should possess strong listening, analytical, and reporting skills, with the ability to evaluate recorded sales calls against defined quality standards.

  • Key Responsibilities:
  • Listening to and evaluating recorded sales calls to identify areas for improvement.
  • Preparing detailed feedback reports and sharing insights with the Training & Development team.
  • Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitoring the impact of feedback implementation and updating evaluation criteria as needed.

Requirements:

  • A minimum of 1 year of experience in quality analysis, call auditing, or training support.
  • Strong listening, analytical, and reporting skills.
  • Ability to work independently and collaboratively as part of a team.
  • Excellent communication and interpersonal skills.
  • Familiarity with sales processes and quality standards.

Benefits:

  • Opportunity to contribute to the growth and success of a dynamic organization.
  • Competitive salary and benefits package.
  • Professional development opportunities.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

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