
Founders-Driver of Customer Success
2 days ago
Job Description:
- Position: Customer Success Manager (Founder-track role)
- Location: Bangalore, India (with extensive travel across India)
- Employment Type: Full-time
About the Role:
We are seeking a Customer Success Manager who will operate with the ownership and drive of a founder. This is not a routine role – it requires taking complete charge of solution delivery, building systems from scratch, obsessing over customer impact, and ensuring Agrocrete and BINDR projects succeed on speed, quality, and scale.
Key Responsibilities:
- Solution Architecture & Implementation: Design and deliver tailored solutions using Agrocrete and BINDR.
- Systems & Process Building: Develop and refine SOPs for product applications.
- Customer Success & Advocacy: Serve as the voice of the customer within GreenJams.
- Execution Leadership: Coordinate end-to-end delivery across internal teams, contractors, and customers.
- Sales Support & Pilot Implementation: Collaborate with sales teams to scope pilot projects and POCs.
Qualifications:
Education: Bachelor's in Civil Engineering or Architecture. Experience: 3–6 years as Site Civil Engineer or Project/Site Architect. Skills & Qualities: Operates with a founder's mentality – ownership, resourcefulness, and bias for action. Additional Requirements: Strong leadership capabilities, ability to rally teams at all levels. Travel Expectations: Willingness to travel extensively (up to 60–70% of time).
Why Join Our Team?
Benefits: A handsome equity package alongside cash compensation – rewarding you as a true co-creator of our success. Leadership Opportunity: This is a founder-track position – your work will directly shape our systems, customer experience, and growth trajectory. Growth & Learning: Exposure to top real estate developers, architects, and sustainability leaders in India and beyond. Direct Impact: The projects you execute will literally reshape the carbon footprint of construction.
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