Founder's Office

5 days ago

Bengaluru, Karnataka, India DexyAI Full time
tldr; We're looking for people who're hungry to learn and shoulder responsibility. Some experience with running email + linkedin outbound campaigns is a MUST.
At Dexy, we're transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder's Office, you'll work directly with the founding team to craft and execute high-performing email and LinkedIn campaigns while ensuring customers unlock the full potential of our platform.
This is a high-ownership role for individuals hungry to grow, make an impact, and learn alongside a high-energy team in a fast-scaling startup.
What You'll Do
In this hybrid role, you'll blend your expertise in email and LinkedIn outreach with customer success and strategic growth initiatives:
Customer Success
Onboarding & Campaign Setup: Collaborate with customers to define their Ideal Customer Profiles (ICPs) and launch successful email and LinkedIn campaigns.
Performance Analysis: Track campaign KPIs (reply rates, open rates, connection requests, and conversions), providing actionable insights to improve results.
Strategic Support: Advise customers on refining outreach messaging, cadence, and personalization strategies for email and LinkedIn campaigns.
Relationship Management: Build long-lasting relationships with customers by acting as a trusted advisor and ensuring their success with Dexy.
Email & LinkedIn Campaign Execution
Outbound Campaigns: Craft, optimize, and execute email and LinkedIn outreach campaigns for Dexy's clients and internal growth experiments.
Personalization & Segmentation: Leverage AI and data-driven insights to create hyper-personalized, segmented outreach that drives engagement.
Continuous Optimization: Regularly test subject lines, messaging, and outreach cadences, sharing learnings with the team and customers.
Platform Expertise: Become a power user of Dexy's AI platform, demonstrating its value in creating and scaling outbound campaigns.
Founder's Office Strategic Projects
High-Impact Initiatives: Work closely with the founders on key growth projects, including entering new markets, crafting playbooks, and scaling customer accounts.
Customer Feedback Loop: Provide feedback to the product team to enhance features, particularly for email and LinkedIn campaign optimization.
Growth Experiments: Test and validate innovative outreach strategies to stay ahead in outbound lead generation.
What You Bring to the Table
Email & LinkedIn Campaign Expertise: Hands-on experience designing and managing high-performing email and LinkedIn campaigns, ideally as an SDR.
Customer Success Knowledge: 1-2 years in customer-facing roles (Customer Success,

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