Founder's Office

1 week ago

Bengaluru, Karnataka, India DexyAI Full time

tldr; We're looking for people who're hungry to learn and shoulder responsibility. Some experience with running email + outbound campaigns is a MUST.

At Dexy, we're transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder's Office, you'll work directly with the founding team to craft and execute high-performing email and campaigns while ensuring customers unlock the full potential of our platform.

This is a high-ownership role for individuals hungry to grow, make an impact, and learn alongside a high-energy team in a fast-scaling startup.

What You'll Do

In this hybrid role, you'll blend your expertise in email and outreach with customer success and strategic growth initiatives:

Customer Success

  • Onboarding & Campaign Setup: Collaborate with customers to define their Ideal Customer Profiles (ICPs) and launch successful email and campaigns.
  • Performance Analysis: Track campaign KPIs (reply rates, open rates, connection requests, and conversions), providing actionable insights to improve results.
  • Strategic Support: Advise customers on refining outreach messaging, cadence, and personalization strategies for email and campaigns.
  • Relationship Management: Build long-lasting relationships with customers by acting as a trusted advisor and ensuring their success with Dexy.

Email & Campaign Execution

  • Outbound Campaigns: Craft, optimize, and execute email and outreach campaigns for Dexy's clients and internal growth experiments.
  • Personalization & Segmentation: Leverage AI and data-driven insights to create hyper-personalized, segmented outreach that drives engagement.
  • Continuous Optimization: Regularly test subject lines, messaging, and outreach cadences, sharing learnings with the team and customers.
  • Platform Expertise: Become a power user of Dexy's AI platform, demonstrating its value in creating and scaling outbound campaigns.

Founder's Office Strategic Projects

  • High-Impact Initiatives: Work closely with the founders on key growth projects, including entering new markets, crafting playbooks, and scaling customer accounts.
  • Customer Feedback Loop: Provide feedback to the product team to enhance features, particularly for email and campaign optimization.
  • Growth Experiments: Test and validate innovative outreach strategies to stay ahead in outbound lead generation.

What You Bring to the Table

  • Email & Campaign Expertise: Hands-on experience designing and managing high-performing email and campaigns, ideally as an SDR.
  • Customer Success Knowledge: 1-2 years in customer-facing roles (Customer Success,

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