
Vehicle Support Expert
3 days ago
We are seeking a highly skilled professional to provide exceptional customer support.
Key Responsibilities:
- Assist Customers with Vehicle Issues: Respond to customers who report issues with their vehicles and offer timely solutions.
- Provide Accurate Information and Solutions: Offer accurate information and solutions regarding warranty coverage, claims, and service processes.
- Coordinate with Teams: Collaborate with internal teams to ensure timely resolution of customer problems.
- Raise and Track Warranty Claims: Raise and track warranty claims, ensuring all documentation is accurate and complete.
- Offer Technical Troubleshooting Guidance: Provide first-level technical troubleshooting guidance based on customer feedback.
- Follow up with Customers: Follow up with customers until the issue is resolved and ensure high satisfaction.
- Maintain Records: Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
- Escalate Complex Cases: Escalate complex cases to higher technical support or warranty teams when necessary.
- Stay Updated: Stay updated with latest vehicle technologies and company policies.
Eligibility Criteria:
- Education: Minimum Graduate degree (any stream); preference given to candidates with automotive or technical background.
- Experience: 1–3 years in customer support, automotive services, or warranty handling preferred.
- Language: Proficiency in Hindi and English; other regional languages an advantage.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role beneficial.
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