Operations Team Leader

2 days ago


Noida, Uttar Pradesh, India beBeeLeadership Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Summary

As a seasoned leader, you will be responsible for monitoring transactions to enhance performance and ensuring compliance with established protocols.

Main Responsibilities:
  • Continuously monitor transactions to identify areas for improvement and implement corrective actions or incremental enhancements
  • Provide coaching and feedback to team members to empower them to improve their performance
  • Assist new hires in becoming productive as soon as possible
  • Manage escalations and provide input on processes and systems to team members
Client Interaction:

You will interact with clients at the level of supervisors as required, ensuring customer satisfaction and quality orientation.

Competencies:
  • Knowledge of the function, process, and systems
  • Ability to utilize desktop computer systems
  • Cross-functional skills, including coaching, clear written and verbal communication, customer service orientation, and empathy

Our ideal candidate possesses excellent leadership skills, is highly organized, and has exceptional problem-solving abilities. They are also able to communicate effectively with various stakeholders and provide guidance to team members.


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