
Operations Team Leader
2 days ago
Job Summary
As a seasoned leader, you will be responsible for monitoring transactions to enhance performance and ensuring compliance with established protocols.
Main Responsibilities:- Continuously monitor transactions to identify areas for improvement and implement corrective actions or incremental enhancements
- Provide coaching and feedback to team members to empower them to improve their performance
- Assist new hires in becoming productive as soon as possible
- Manage escalations and provide input on processes and systems to team members
You will interact with clients at the level of supervisors as required, ensuring customer satisfaction and quality orientation.
Competencies:- Knowledge of the function, process, and systems
- Ability to utilize desktop computer systems
- Cross-functional skills, including coaching, clear written and verbal communication, customer service orientation, and empathy
Our ideal candidate possesses excellent leadership skills, is highly organized, and has exceptional problem-solving abilities. They are also able to communicate effectively with various stakeholders and provide guidance to team members.
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