Email and Microsoft Exchange Support Specialist

1 day ago

Gurgaon, Haryana, India beBeeExpertise Full time US$ 1,04,000 - US$ 1,30,878

Unlock your potential as a Technical Expert in Email and Microsoft Exchange Support. Drive business growth with cutting-edge solutions.

About the Role

We are seeking an experienced Technical Expert to join our team. As a key member of our support team, you will provide technical expertise and exceptional support for email-related issues at a Level 2 skillset. This role involves working closely with Level 1/1.5 support teams, escalating complex issues to Level 3 engineers or vendors as needed, and collaborating with global teams.

Responsibilities
  1. Provide technical expertise & excellent support for email-related issues at a Level 2 skillset.
  2. Work closely with Level 1/1.5 support teams.
  3. Escalate complex issues to Level 3 engineers or vendors as needed.
Qualifications
  • Bachelor's / Master's degree in computer science engineering/technology.
  • Technical certifications would be an added advantage.
Requirements
  • Deep knowledge of Enterprise Windows, Mac and iOS environments, as well as email client applications (Outlook/native mail).
  • Demonstrated ability to diagnose and fix email flow problems, mailbox access issues, and connectivity errors.
  • Understanding and strong knowledge in managing distribution lists, shared mailboxes, retention policies, and transport rules.
  • Comprehensive knowledge of Active Directory, DNS, SMTP, Mimecast platform, delegation permissions and management system, email routing, message tracing, PowerShell scripts, Device Trust responsibilities.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A dynamic work environment that values respect and integrity, customer focus, and innovation.
  • A chance to lead AI-first transformation and build and scale AI solutions that redefine industries.
  • A collaborative and inclusive culture that fosters growth and development.
Join Our Team

If you are passionate about delivering exceptional support and solving complex technical challenges, we encourage you to apply for this exciting opportunity. Together, let's drive business growth and transform industries with cutting-edge solutions.

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