Onsite Support Specialist

1 day ago

Gurgaon, Haryana, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000
Job Position Overview

The Onsite Support Specialist role is designed to provide end-user onsite support and resolve issues that cannot be resolved remotely.

Main Responsibilities:
  • Maintaining relationships with end-users on location.
  • Performing onsite installation, moves, adds, and changes (IMAC) as requested by users on sites.
  • Providing customer-focused IT support to the business, ensuring a responsive and informed service, and coordination of site-related IT activities.
  • Engaging in active user interaction and handling of IT-related user questions and issues during site visits.
  • Coordinating and resolving local site issues and general local facilities.
  • Identifying recurring incidents and proposing resolutions to reduce the number of incidents where possible.
Key Skills and Qualifications:
  • Sound knowledge of computer hardware.
  • Advanced knowledge in common software applications.
  • Proficient knowledge in Microsoft operating systems.
  • Knowledge in printer hardware and configuring/troubleshooting networking, wireless, and VPN features of end-user devices.
  • Proficient knowledge in ticketing software, Microsoft Office, and Office 365 applications.
  • Awareness of Active Directory, Exchange, Apple OS, network and server hardware, and components.
  • IT qualifications may include A+ Certification, Baseline OEM Certifications, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in desktop area, and Microsoft Office Specialist (MOS) certification.

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