Sr. Email Marketing Specialist

16 hours ago


Gurgaon, Haryana, India Gartner Full time US$ 90,000 - US$ 1,20,000 per year

Job Brief:

Gartner Digital Markets is looking for a Lifecycle Marketing Specialist to accelerate growth of our International online software marketplaces through personalized email experiences to extend the customer lifecycle efforts. In coordination with the Growth Marketing team, this role will drive the end-to-end email campaign execution for the Gartner Digital Markets.

What You Will Do:

Email Campaign Execution:

  • Support various strategic programs via manual and triggered campaigns across the customer lifecycle including prospecting, win-back, nurturing, re-engaged, surveys, and transactional emails.
  • Execute on email creation using HTML within approved Gartner Digital Markets approved email templates, imagery, and design
  • Set up campaign canvases to ensure the right audience receives the right email at the right time
  • Ability to set up new audience segments, use dynamic content, use dynamic fields to customize emails per guidance from Lifecycle leadership
  • Ensure all links have the correct UTM tagging using the Buyer Lifecycle or Vendor Lifecycle approved UTM parameters and UTM builder
  • Execute A/B tests, manage testing calendar, record results, and advise on improvements. Testing includes subject lines, message content, CTAs, customer cohorts, and segments, send time, and new features intended to drive performance lift.
  • Updating email HTML and templates to meet campaign requirements and copy structure
  • Updating and keeping up with the email marketing calendar of upcoming and completed campaigns

Performance Tracking:

  • Ability to pull the performance metrics for email campaigns and analyze reports needed to identify opportunities to optimize email campaign effectiveness

Segmentation Strategies

  • Demonstrated expertise in customer segmentation and analysis of subscribers
  • Demonstrated expertise in growing active email contact database through email nurture strategies

Experimentation/testing

  • Support an ongoing testing roadmap for email templates, messaging, creative, and landing pages, and regularly report out on test results

Communication

  • Communicate frequently via Email, Slack, Coda (or comparable Project Management tool) and Microsoft teams to ensure this role is well integrated with the teams operations and processes

What You Will Need:

  • 3-5 years' relevant email marketing experience
  • Hands-on experience in marketing automation platforms
  • Strong proficiency of HTML/CSS
  • Experience with Eloqua or equivalent Marketing Automation technology required (Salesforce Marketing Cloud, Braze, etc.)
  • Great written and verbal communication skills
  • Strong project management skills and exceptional attention to detail

Who We Are:

  • Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen.
  • Intellectually Curious - Seek to learn, love to teach. We're humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development.
  • Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually.


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