Principal Consultant?- L2 Email and MS Exchange Support engineer

Job Description

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
AI.

Inviting applications for the role of Principal Consultant - L2 Email and MS Exchange Support engineer
Responsibilities
.Applicants will perform Outlook & email infrastructure support and incident management.
.The candidate will be working with the Email and Team Productivity Support team.
.The team manages and supports multiple products within Microsoft 365, including Microsoft Outlook, Exchange Online, Mimecast, and the Delegation system.
.Provide technical expertise & excellent support for email-related issues at a Level 2 skillset. This experience should include deep knowledge of email infrastructure, M365, Exchange online, Mimecast and hybrid environment issues.
.Work closely with Level 1/1.5 support teams.
.Escalate complex issues to Level 3 engineers or vendors as needed..Applicants will perform Level 2 application support and incident management.
.The candidate will be working with the Productivity Tools team.
.The team owns and supports several products within Microsoft 365 including all Ofifce applications, MS Outlook, multiple add-ins for the MS Office Suite, Adobe Acrobat and WinZip.
.Provide technical expertise & excellent support for our Microsoft 365 product applications at a Level 2 skillset. This experience should include deep knowledge of Office applications as well as troubleshooting COM add-ins across the suite, Adobe Acrobat and WinZip.
.Work closely with Level 1/1.5 support teams.
.Escalate complex issues to Level 3 engineers or vendors as needed.Qualifications we seek in you
Minimum Qualifications
.Bachelor%27s / Master%27s degree in computer science engineering/technology)
.Technical certifications would be an added advantagePreferred Qualifications/ Skills
.You will be supporting a global user community. Flexible work hours are required.
.A strong background troubleshooting on Enterprise Windows, Mac and iOS environments as well as the email client applications (Outlook/native mail) that reside on those platforms.
.Deep knowledge of Exchange online, Office 365, Mimecast, Delegation and hybrid environment issues.
.Demonstrated ability to diagnose and fix email flow problems, mailbox access issues, and connectivity errors.
.Understanding and strong knowledge in managing distribution lists, shared mailboxes, retention policies, and transport rules.
.Comprehensive knowledge of Active Directory, DNS, SMTP, Mimecast platform, delegation permissions and management system, email routing, message tracing, PowerShell scripts, Device Trust responsibilities.
.Evolving experience across Level 1/2 support roles in the technology stack previously described.
.ITIL and Major incident management knowledge.
.Strong comprehensive problem-solving skills to identify and solve issues quickly.
.Ability to work independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand.
.Effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency.
.Strong analytical and troubleshooting skills, detail-oriented, and quality-minded.
.Exceptional verbal and written communication and presentation skills.Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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