Senior Engineer Managed Services

4 weeks ago

Gurgaon, Haryana, India Mancraft Consulting Full time

We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop server and Microsoft 365 environments This role requires hands-on expertise in resolving end-user desktop issues administering physical and virtual servers and managing Microsoft 365 services including Exchange Online SharePoint Teams and Intune Experience Skills 2-5 years of IT support experience in an enterprise environment Strong knowledge of Windows OS Active Directory and Microsoft 365 administration Understanding of basic networking concepts DNS DHCP TCP IP VPNs Basic Platform knowledge of Azure Experience with remote support tools and ITSM platforms ServiceNow Jira etc Familiarity with PowerShell for basic automation preferred Excellent communication and customer service skills Ability to work independently and collaborate with teams across different time zones Certifications like CompTIA A Microsoft 365 Fundamentals MS-900 ITIL Foundation are a plus Skills Server M365 RMM tools Desktop Support Provide Level 2 support for end-user computing issues hardware software network Manage and resolve Windows OS macOS and basic Linux issues Troubleshoot VPN Wi-Fi printer and application-related problems Assist users with software installations configurations and upgrades Manage and troubleshoot VDI solutions e g Citrix Azure Virtual Desktop VMware Horizon Document issues and solutions in the ITSM ticketing system ServiceNow Jira Zendesk etc Server Support Perform basic Windows Server and Active Directory administration user management password resets group policies permissions Monitor and report on server health performance and patch updates Assist in troubleshooting basic server issues backup failures and connectivity problems Microsoft 365 Support Assist with user account management in Microsoft 365 Azure AD Exchange Online OneDrive Teams SharePoint Intune Provide basic troubleshooting for Outlook Teams SharePoint and OneDrive sync issues Support email flow distribution lists and mailbox permissions Help enforce security policies MFA configurations and compliance guidelines Work with L2 L3 teams for complex M365 issues Working Environment Shifts 24 7 Rotational US Shifts Location Gurgaon Mode of work Work from home

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