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International Quality Delivery Specialist
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A key objective of this role is to drive continuous improvement in transaction quality and delivery.
The ideal candidate will have 8+ years of experience in international voice processes, with a strong background in quality management and people management skills.
The successful candidate will be responsible for managing call quality and client-related KPIs, evaluating the effectiveness of transactional quality interventions, and strengthening quality management processes to improve delivery.
Key skills and knowledge include excellent communication skills, data handling and interpretation skills, and the ability to provide leadership, direction, and motivation to build high-performing teams.
The ideal candidate should have a high level of maturity to handle people, including clients, stakeholders, peers, and colleagues, as well as strong organizational and presentation skills.
In addition, the successful candidate should be trained or certified in Green Belt and have a strong understanding of transition phases, including handover, startup, manage, and exit.
