Client Support Specialist
3 weeks ago
Job Title: Client Support Executive
Job Summary:
We are seeking a skilled Client Support Executive to join our team at Global Infonet Inc. The ideal candidate will have a minimum of 3 years of experience in handling voice and email support for IT software products, with a proven track record of managing US clients and international customer interactions.
Key Responsibilities:
- Provide timely and effective support to clients, resolving their queries and ensuring a high level of customer satisfaction.
- Manage and close support tickets while maintaining accurate records of customer interactions and issues.
- Communicate effectively with clients, ensuring clarity and professionalism in all interactions.
- Collaborate with internal teams to resolve complex issues and ensure adherence to SLAs.
- Identify recurring issues and suggest improvements to enhance the support process.
Required Skills and Qualifications:
- Minimum of 3 years of experience in a client support role for IT/software products.
- Proven experience in voice process and handling email support.
- Strong communication skills (both written and verbal) with a focus on clarity and customer satisfaction.
- Familiarity with ticketing systems and CRM tools.
- Problem-solving skills and ability to handle technical queries.
Preferred Qualifications:
- Experience in supporting SaaS or cloud-based software solutions.
- Knowledge of ITIL processes or any customer support certification.
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