
Chief Client Engagement Specialist
7 days ago
Overview: We are seeking a seasoned professional to spearhead our client relationships in India and beyond. This role will set the standard for how we engage with senior client stakeholders, ensuring delivery teams are always ahead, and building long-term trust that converts into growth.
Key Responsibilities:
- Own relationships with senior marketing decision-makers across enterprise and fast-growth tech accounts and drive revenue growth.
- Guide internal teams to deliver strategies, campaigns, and content that meet business needs.
- Anticipate client requirements and bring proactive solutions.
- Balance commercial thinking with creative sensibility - keeping margins, timelines, and impact in check.
- Develop, coach, and grow the client services team into consultative partners.
- Partner with agency leadership to shape proposals, pitches, and new market entries.
Requirements:
- 12+ years in client service (agency side, B2B is a big plus).
- Strong ability to hold a room with senior CMOs and marketing leaders.
- Someone who can manage both detail and direction.
- Track record of running multi-market accounts.
- An instinct for commercial growth as much as delivery discipline.
Success Metrics:
- Strong retention and expansion across accounts.
- Clients that see us as a strategic partner.
- A team that runs independently with commercial and creative judgment.
- Steady account growth with upsell and cross-sell opportunities.
- Projects delivered accurately, on time, on budget, and profitably.
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