Automobile Service Expert
4 weeks ago
About 2coms
Our company is a leading Indian multinational ridesharing service provider. In addition to transportation, we operate in other sectors including financial services and cloud kitchens.
Role: Automobile Service Champion
Key Responsibilities
- Customer Interaction
Receive customers with a smile, greet them politely and professionally, verify service requests, capture customer feedback, and update the system. - Diagnosis
Analyze and diagnose scooters to identify necessary repairs, update diagnosis reports, and perform repairs with final inspections. - System Management
Track customer complaints in Zendesk, update the system in real-time, operate the Workshop Management System, and ensure 100% adherence. - Technical Repairs
Stay up-to-date with knowledge on OLAS scooters, repair or replace parts as needed, and receive updates on OLA technical curricular news bulletin on EV. - Operational Efficiency
Ensure process adherence at Experience Centres, ensure bays are clearly marked, handle invoicing and payment collections, and maintain a clean and serviceable environment. - Parts Management
Audit inventory, ensure system and physical inventory match, perform GRN, and maintain inventory at Experience Centres. - Safety and Compliance
Wear uniform and protective gear while repairing scooters, use protective gear and handle tools properly, and ensure fire-fighting equipment is in place.
Requirements
Only male candidates, minimum qualification of 12th diploma or graduation, and minimum experience of 1 year in the automobile industry in the service sector.
Benefits
Up to 2.76 lpa CTC including PF ESIC.
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