Automobile Service Expert

4 weeks ago


Chennai, Tamil Nadu, India 2coms Full time

About 2coms

Our company is a leading Indian multinational ridesharing service provider. In addition to transportation, we operate in other sectors including financial services and cloud kitchens.

Role: Automobile Service Champion

Key Responsibilities

  1. Customer Interaction
    Receive customers with a smile, greet them politely and professionally, verify service requests, capture customer feedback, and update the system.
  2. Diagnosis
    Analyze and diagnose scooters to identify necessary repairs, update diagnosis reports, and perform repairs with final inspections.
  3. System Management
    Track customer complaints in Zendesk, update the system in real-time, operate the Workshop Management System, and ensure 100% adherence.
  4. Technical Repairs
    Stay up-to-date with knowledge on OLAS scooters, repair or replace parts as needed, and receive updates on OLA technical curricular news bulletin on EV.
  5. Operational Efficiency
    Ensure process adherence at Experience Centres, ensure bays are clearly marked, handle invoicing and payment collections, and maintain a clean and serviceable environment.
  6. Parts Management
    Audit inventory, ensure system and physical inventory match, perform GRN, and maintain inventory at Experience Centres.
  7. Safety and Compliance
    Wear uniform and protective gear while repairing scooters, use protective gear and handle tools properly, and ensure fire-fighting equipment is in place.

Requirements
Only male candidates, minimum qualification of 12th diploma or graduation, and minimum experience of 1 year in the automobile industry in the service sector.

Benefits
Up to 2.76 lpa CTC including PF ESIC.



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