Elevate Customer Experience Lead

5 days ago

Kollam, Kerala, India beBeeQuality Full time ₹ 18,00,000 - ₹ 21,00,000
Quality Assurance Specialist

Elevate customer experience and drive excellence across multiple departments.

We seek a meticulous quality professional to spearhead quality frameworks, leverage CRM expertise to inform data-driven improvements, and empower teams with clear SOPs, targeted training, and rigorous call quality audits.

Main Responsibilities:

  • Design, implement, and maintain a call quality monitoring framework for Sales, Marketing, and Support teams.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Develop and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Collaborate with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Partner with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Healthcare, or related field; MBA preferred.
  • 10 – 15 years of experience in quality management roles supporting multiple customer-facing teams.
  • 3+ years of hands-on experience with Zoho CRM or similar platforms.
  • Exposure to quality oversight for 100+ team members.
  • Proven track record in drafting SOPs and delivering large-scale training.
  • Strong competency in data analysis, Excel, and dashboard tools.
  • Experience in EdTech or Healthcare domains is a strong plus.

  • Elevator Traffic Analyst

    16 hours ago

    Kollam, Kerala, India beBeeElevator Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Description:We are seeking a skilled Elevator Traffic Analyst to join our team. As an Elevator Traffic Analyst, you will be responsible for conducting elevator traffic analysis using software for various options to ensure design requirements are met.Key Responsibilities:Conducting elevator traffic analysis using software for various options to ensure...

  • Digital Customer Experience Manager

    5 days ago

    Kollam, Kerala, India beBeeMerchandiser Full time ₹ 8,00,000 - ₹ 15,00,000

    Job OverviewThis role entails optimizing the onsite customer experience by managing merchandising content and driving engagement through strategic design and execution.Key Responsibilities:Strategic Merchandising ExecutionDesign and manage category pages, brand stores, promotional campaigns, and email content to enhance customer interaction and loyalty.Lead...

  • Elevate User Experience as a Senior Product Designer

    10 hours ago

    Kollam, Kerala, India beBeeDesigner Full time ₹ 12,00,000 - ₹ 20,00,000

    Product Designer OpportunityAs a Product Designer at our organization, you will play a pivotal role in elevating our design quality and crafting exceptional user experiences in our AI-driven products.This position demands a unique blend of strong product sense and exceptional visual design skills. The ideal candidate is detail-obsessed, with an eagle eye for...

  • Customer Experience Specialist

    1 week ago

    Kollam, Kerala, India beBeeCustomerSuccess Full time ₹ 20,00,000 - ₹ 25,00,000

    Unlock Your Potential as a Customer Support Expert!About the RoleWe are seeking an experienced and skilled Customer Success Lead to join our dynamic team. As a key player in driving customer satisfaction and business success, you will be responsible for managing a team of customer support agents, onboarding specialists, and customer success members.Your...

  • Product Experience Designer

    3 days ago

    Kollam, Kerala, India beBeeProduct Full time US$ 90,000 - US$ 1,20,000

    Design Engineer Job DescriptionIndus is a leading platform that allows anyone to invest directly into Indian mutual funds for the first time. We're growing rapidly and seeking a design-minded frontend engineer to elevate our product experience. About Indus:We've simplified the investment process, making it accessible to everyone globally without requiring...

  • Visual Storyteller for Brand Elevation

    6 days ago

    Kollam, Kerala, India beBeeGraphicDesigner Full time ₹ 6,00,000 - ₹ 8,00,000

    Join a dynamic team where creativity and strategy come together.As a Junior Graphic Designer, you will play a key role in elevating brand presence through innovative visual solutions. Key ResponsibilitiesCreate engaging social media content that resonates with diverse audiences.Design captivating marketing collateral for digital and offline...

  • Customer Experience Associate

    16 hours ago

    Kollam, Kerala, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 60,00,000

    Job Position: Customer Experience AssociateA career opportunity exists for a talented individual to work as a Customer Experience Associate, utilizing strong communication and problem-solving skills to deliver exceptional customer service.About the Role:The ideal candidate will possess excellent verbal and written communication skills, with the ability to...

  • Customer Experience Manager

    5 days ago

    Kollam, Kerala, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Experience ProfessionalThe Customer Care Executive plays a pivotal role in fostering exceptional customer satisfaction within our large-scale housing project.This esteemed position requires a highly motivated and customer-focused individual to join our team on a full-time basis.Responsibilities include handling customer inquiries, providing prompt...

  • Salesforce Marketing Cloud Experience Specialist

    10 hours ago

    Kollam, Kerala, India beBeeMarketing Full time ₹ 15,00,000 - ₹ 20,00,000

    Unlock the Power of Personalized Customer JourneysSalesforce Marketing Cloud experts design and deliver transformative, data-driven experiences that elevate engagement and drive business impact.The role requires a unique blend of technical development skills in SFMC, combined with the ability to configure and deploy solutions in Journey Builder, Email...

  • Help Deliver Exceptional Customer Experiences

    4 days ago

    Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

    Customer Support RepresentativeWe are seeking a skilled and dedicated Customer Support Representative to join our team.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.Key Responsibilities:Respond to customer inquiries and resolve...