Customer Support Associate

6 days ago


Mumbai, Maharashtra, India Uma Ornaments Full time

Job Summary

We are seeking a dedicated and customer-oriented Customer Support Associate to join our team at Uma Ornaments. This role requires strong communication skills, ability to multitask, and excellent customer relations in a fast-paced jewelry manufacturing environment.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and in-person with a focus on resolving issues and providing product information.
  • Assist with order processing, including entry and tracking of customer orders in the system.
  • Provide accurate details about product availability, pricing, and specifications to customers.
  • Address customer complaints or concerns, ensuring timely and satisfactory resolutions.
  • Work closely with the production and logistics teams to ensure timely delivery of products.
  • Collect and relay customer feedback to improve service and product offerings.

Required Skills & Qualifications:

  • Proven experience in a customer support role, preferably within the jewelry industry.
  • Strong communication skills (both written and verbal) in English.
  • Ability to work in a fast-paced, high-pressure environment.
  • Proficiency with customer management systems and MS Office Suite.
  • Strong problem-solving abilities and a customer-focused mindset.

Benefits:

  • Competitive salary up to ₹20,000 per month.
  • Opportunities for career growth and skill development.
  • Work in a well-established and reputed jewelry firm.

Salary: Up to ₹20,000 per month.
Experience: 1 to 3 years
Industry preference: Jewelry industry candidate preferable.



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