Mobile Device Support Specialist

2 weeks ago


Thrissur, Kerala, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Global Support Professional Wanted

As a Global Support Professional, you will be the first point of contact for users across global regions. You will handle technical support related to mobile devices and services through calls, emails, and chats, while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:
  • Provide multilingual customer support via phone, chat, and email
  • Troubleshoot mobile device and connectivity issues
  • Log and manage service tickets accurately and efficiently
  • Liaise with telecom providers and internal teams to resolve service-related issues
  • Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

  • 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in multiple languages
  • Ability to work in a rotational shift environment (including night shifts)
  • Strong troubleshooting and problem-solving skills
  • Experience with mobile technologies and ticketing tools is a plus
  • Self-starter with a collaborative mindset and attention to detail
We are seeking a dedicated and skilled professional to join our team as a Global Support Professional.

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