Services Account Manager
4 weeks ago
Job Summary
As a Services Account Manager at Lenovo, you will be responsible for supporting some of our largest and most strategic customers. You will be the single point of contact relating to services for a select portfolio of accounts and will build relationships to become a customer services advocate and trusted advisor.
Key Responsibilities
- Provide exceptional Lenovo services experience to customers
- Collaborate with Lenovo account teams to understand business strategy and support sales engagements
- Develop and implement proactive initiatives to promote optimal install base health
- Provide detailed customer reporting and analysis of key metrics
- Work with customers to address issues and improve processes
Requirements
- 9+ years of relevant experience in customer-facing roles, large accounts, and industry-related fields
- Knowledge of PC technology, market trends, and sales strategies
- Understanding of SLAs and ability to manage multiple initiatives simultaneously
- Excellent communication and interpersonal skills
- Business fluent English is a must; additional languages are a plus
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