Call Center Quality Assurance Position

5 hours ago


Nagpur, Maharashtra, India beBeeQuality Full time ₹ 6,00,000 - ₹ 10,00,000

Job Role:

  • The Quality Control Specialist will be responsible for monitoring and evaluating inbound/outbound calls to ensure they meet quality parameters.
  • This role involves providing constructive feedback and coaching to agents to improve performance and identify gaps in communication, process adherence, and customer handling.
  • The incumbent will also prepare and maintain quality reports, dashboards, and analysis for leadership and support process improvement initiatives to drive customer satisfaction.

Key Responsibilities:

  • Monitor call quality and provide actionable feedback
  • Identify areas for process enhancement
  • Prepare quality metrics and analytics
  • Support customer-facing teams to enhance customer experience

Requirements:

  • A graduate degree in any field
  • Minimum 1-3 years of experience as a Quality Control Specialist in an international voice process environment

Benefits:

  • Opportunity to work with a dynamic team
  • Contribution to process improvement initiatives
  • Development of analytical skills


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