Lead Customer Support Manager

6 days ago


Vasco, Goa, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Job Opportunity:

We are seeking a seasoned professional to oversee the Ticket Management System, ensuring accurate and timely ticket resolution.


Key Requirements:
  • 8+ years of experience in customer support management, preferably within software or technology industry
  • Excellent English communication skills
  • Leadership experience in handling team members
  • Open to work flexible shifts in UK, US, India, Australia

What We Offer:
  • Collaborative environment with cross-functional teams to address customer issues and drive product improvements
  • Opportunity to work closely with Development, Implementation, and QA teams for smooth product releases and upgrades
  • Root cause analysis on escalated issues and implement corrective actions to improve efficiency

Why This Role Matters:

This position is critical to ensuring seamless customer experiences and driving business growth through effective issue resolution and process improvement.



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