Portfolio Manager

2 days ago

Kolkata, West Bengal, India beBeeCollections Full time ₹ 1,04,000 - ₹ 1,30,878

About Our Culture

We strive to create a work environment that is dynamic, inclusive and diverse.

Our motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do.

We are committed to building an environment where people can thrive and create a better future for everyone.

We pride ourselves on being an equal opportunity inclusive employer and welcome employees without any discrimination.

Fostering a Workplace of Equality and Respect

We believe in fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect.

This makes us a promising place to work and grow.

Unlock Your Potential

Join us to shape the future of digital payment in India and unlock your full potential.

What You'll Get

  1. We truly live by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  2. We have a well-curated bouquet of rewards and recognition programs for our employees
  3. We value dynamic team culture
  4. We have a gender-neutral policy
  5. We provide inclusive health benefits for all - medical insurance, personal accidental, group term life insurance and annual health checkup, dental and OPD benefits
  6. We commit to the overall development of an employee through comprehensive learning development framework

Role Overview

Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.

Key Responsibilities

  1. Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
  2. Formulate tactical short-term incentive plans for NFTEs to increase productivity and drive DRR
  3. Ensure various critical segments as defined by business are reviewed and performance is driven on them
  4. Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
  5. Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
  6. Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
  7. Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
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