Level 2 Technical Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000
L2 Application Support Engineer Position

We are seeking an experienced Level 2 application support professional to provide high-quality technical assistance for business-critical applications. The ideal candidate will have a strong background in ITIL processes, application monitoring, SQL-based troubleshooting, and cloud environments.

Key Responsibilities:
  • Offer level 2 application support services to ensure the smooth operation of business-critical applications.
  • Manage incidents, service requests, change requests, and problem tickets in accordance with ITIL best practices.
  • Monitor application performance, analyze logs, and troubleshoot issues in cloud environments (Azure, GCP).
  • Prioritize and resolve critical issues while adhering to SLA requirements.
  • Collaborate with stakeholders for effective communication and status reporting.
  • Participate in weekend support on a rotational/on-demand basis.
  • Perform debugging, performance tuning, and troubleshooting of complex SQL queries.
  • Maintain and enhance SSRS reports and SSIS packages.
  • Support ETL processes and manage MS SQL Server cluster configurations.
  • Work closely with development and infrastructure teams to resolve application-related issues.
Required Skills and Qualifications:
  • Minimum 3 years of hands-on experience with ITIL processes (Incident, Service Request, Change Management, Problem Management).
  • Proficiency with ticketing tools for ITIL process management.
  • Strong communication skills and proven stakeholder management abilities.
  • Basic understanding of .NET web applications, IIS, web services, and web hosting architecture.
  • Experience in application monitoring and log analysis in cloud environments (Azure, GCP).
  • Hands-on expertise in ETL processes.
  • Strong knowledge of MS SQL Server (queries, debugging, performance tuning).
  • Experience with SSRS and SSIS.
  • Understanding of MS SQL Server clustering.
Benefits:

This role offers the opportunity to work in a dynamic environment with a team of experienced professionals. As a L2 Application Support Engineer, you will be responsible for ensuring the smooth operation of our business-critical applications.

Others:

Please note that this position requires the ability to work effectively in a team environment and communicate complex technical information to non-technical stakeholders.

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