Level 2 Application Support

Req ID 305988NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Level 2 Application Support to join our team in Bangalore Karnxc4x81taka IN-KA India IN Qualifications Skills and ExperienceExperience 5-8 years Proven experience in Level 2 application support within the financial services or trading technology space Expertise in front-office trading platforms and financial applications such as ION Bloomberg MarkitWire Fidessa Front Arena CME Brokertec TradeWeb and Trading Technologies Experience supporting a diverse range of financial products including IR and CR Derivatives TRS Equities Fixed Income FX products Strong understanding of incident management processes familiarity with ITSM tools e g GLPI ServiceNow Remedy JIRA and the ability to resolve complex technical issues under pressure Technical Skills Advanced troubleshooting and diagnostic skills particularly within trading platforms market data feeds and trade execution systems Familiarity with ITSM tools e g GLPI ServiceNow JIRA for managing incidents requests and tracking progress Proficiency in Unix Linux and Windows environments including command-line tools and scripting for basic system administration Understanding of networking protocols and data feeds and how they interact with trading platforms Experience with SQL and the ability to query databases to investigate data-related issues Communication Skills Excellent verbal and written communication skills with the ability to effectively communicate with traders ensuring seamless communication across teams all while working in a fast-paced production-driven environment Ability to explain technical issues to non-technical stakeholders providing clear instructions and updates Maintain composure and focus while working in high-pressure fast-paced environments to ensure issues are resolved quickly and efficiently Problem-Solving Skills Ability to think critically and solve complex problems particularly in high-pressure situations Proactive approach to identifying and addressing potential issues before they impact the project Excellent attention to detail ensuring tasks are completed accurately and thoroughly Personal Attributes Customer-focused with a passion for delivering excellent user support Self-motivated with the ability to work independently and as part of a team Strong attention to detail and methodical approach to incident management Ability to multi-task and manage a high volume of incidents simultaneously This role typically operates in a fast-paced high-pressure environment within a financial institution or consultancy About NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click