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Senior Retail Store Leader
3 weeks ago
We are seeking a highly skilled and experienced individual to join our team as a Senior Retail Store Leader for global watch brands.
This pivotal role is responsible for overseeing the day-to-day operations of the store, driving sales growth, and ensuring an exceptional customer experience.
Key Responsibilities:- Store Operations:
- Manage all aspects of daily store operations, including opening and closing procedures, ensuring the store is well-maintained, clean, and visually appealing at all times.
- Monitor and manage inventory levels to optimize product availability and minimize stockouts.
- Sales Leadership:
- Drive sales growth and meet/exceed sales targets through effective staff management and motivation, providing guidance and support to sales associates to enhance their product knowledge and customer service skills.
- Implement sales strategies and promotions to maximize revenue and increase customer engagement.
- Customer Service:
- Foster a customer-centric environment, ensuring an exceptional shopping experience, handling customer inquiries, complaints, and issues promptly and professionally.
- Build and maintain strong customer relationships, providing personalized service and tailored solutions.
- Team Management:
- Recruit, train, and supervise store staff, creating a positive and collaborative work environment that promotes teamwork and open communication.
- Conduct regular performance evaluations and provide constructive feedback to support employee development and growth.
- Financial Management:
- Monitor and manage the store's financial performance, implementing cost-effective measures to optimize profitability and minimize waste.
- Ensure compliance with financial policies and procedures, maintaining accurate records and reports.
- Security and Compliance:
- Ensure adherence to security and safety protocols, maintaining a secure and healthy work environment.
- Comply with all relevant regulations and company policies, ensuring ongoing compliance and risk management.