
Client Services Specialist
3 days ago
We are seeking a Client Services Specialist to join our team.
The successful candidate will be responsible for supporting Account Managers in managing ongoing projects, handling client queries in business Japanese, and building strong client relationships by understanding their needs and providing tailored service options.
This role requires proficiency in both business Japanese and English to handle client interactions and internal communications effectively.
Key responsibilities include:
- Supporting Account Managers in project management and client communication
- Handling client queries in business Japanese and updating internal teams in English
- Building strong client relationships through effective communication and service delivery
- Preparing service quotations and managing timely invoice submissions
- Accurately conveying customer expectations to the team and mitigating risks
Requirements:
- N1/N2 level Japanese certification, reflecting advanced language proficiency
- 1-2 years of experience in a client-facing role, preferably in sales or client services
- Advanced skills in MS Office, especially in Word and Excel
- Strong communication and organizational abilities
- Proven adaptability to changing business needs
This is an exciting opportunity to work with clients and internal teams to deliver exceptional results.
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