CRM Process Manager

6 days ago

Erode, Tamil Nadu, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000
Quality Assurance Specialist

Holistic communities focus on creating harmonious lifestyles for customers. We deliver end-to-end solutions that seamlessly blend with nature.

This role is responsible for ensuring high standards of quality control and management in CRM processes. The Quality Assurance Specialist will conduct audits, analyze CRM data, and collaborate with cross-functional teams to implement continuous improvement methods.

  • Ensure quality control compliance with guidelines.
  • Evaluate sales calls and processes.
  • Identify training needs and recommend process improvements.
  • Provide constructive feedback and coaching to sales agents.

The ideal candidate has strong analytical skills, excellent communication skills, and experience in CRM systems and processes. Proficiency in quality monitoring tools, CRM systems, and MS Office is required.

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