
CRM Professional
2 days ago
Customer Relationship Management Manager
">Job Description:This role involves developing and implementing customer relationship strategies to foster loyalty and retention. Tasks include analysing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service.
The successful candidate will work on market segmentation, collaborate with project management to drive continuous improvement, and own the repeat customer journey. They will also nudge and retain existing customers, build sustainable revenue streams from loyalty and retention, and familiarize themselves with CRM platforms such as WebEngage and MoEngage.
Additionally, they will be responsible for:
- Strong analytical skills for data analysis and insights
- Excellent communication skills for effective customer interaction and team collaboration
- Experience in sales and market segmentation
- Bachelor's degree in business administration, marketing, or a related field
- Familiarity with CRM software and tools
What We Offer:
We offer a challenging and rewarding career path, opportunities for professional growth, and a collaborative work environment. If you are a motivated and results-driven individual who is passionate about building strong customer relationships, we encourage you to apply.
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