
Senior Customer Care Specialist
2 days ago
Customer Service Professional Sought for High-Profile Housing Project
">We are looking for a skilled customer service representative to join our team in a high-profile housing project. As a CRM Executive, you will be responsible for providing exceptional customer satisfaction and support throughout the sales process.
Key Responsibilities:
• Handle customer inquiries and provide prompt and accurate responses
• Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach
• Collaborate with the sales team to ensure seamless support
• Utilize CRM software to track customer interactions and document inquiries
• Analyze customer data to identify patterns and trends for improvement
• Ensure compliance with company policies and procedures, as well as legal and regulatory requirements
• Contribute to the development and implementation of CRM processes and protocols
• Continuously update product knowledge to provide accurate information to customers
• Strive to exceed customer expectations and contribute to a positive team environment
Requirements:
• Bachelor's degree in a relevant field or equivalent experience
• Proven experience in customer service or CRM role, preferably in real estate or housing industry
• Excellent verbal and written communication skills in English and Hindi
• Strong interpersonal skills with ability to build rapport and maintain positive customer relationships
• Proficiency in using CRM software and tools
• Analytical mindset with ability to analyze customer data and generate insights
• Ability to work in fast-paced environment and handle multiple tasks simultaneously
• Detail-oriented with strong organizational and problem-solving skills
• Flexibility to work on weekends or extended hours, if required
Work Timings:
Monday to Saturday, 9:30 am - 6:30 pm
If you are passionate about delivering exceptional customer service and possess excellent communication skills, we invite you to join our team. Together, we can make a difference in the lives of our valued customers.
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