Customer Relationship Management Professional

2 days ago

Erode, Tamil Nadu, India beBeeCustomerRelationshipManagement Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Overview:

We are seeking a proactive and detail-oriented customer relationship management professional to support our business operations.

The ideal candidate will be responsible for managing and maintaining CRM systems, executing targeted campaigns, analyzing customer data, and providing actionable insights to drive sales and marketing strategies forward.

Key Responsibilities:

  • Manage and maintain the CRM database with precision, ensuring accuracy, cleanliness, and segmentation of customer data.
  • Execute targeted campaigns via email, SMS, and push notifications to align with business initiatives.
  • Monitor customer engagement, conversion rates, and churn, and provide detailed reports with recommendations for improvement.
  • Collaborate with cross-functional teams to develop personalized customer journeys.
  • Analyze campaign performance and provide expert insights to optimize sales and marketing efforts.
  • Support loyalty and retention programs through customer feedback and satisfaction surveys.
  • Assist in automating CRM processes and workflows to enhance efficiency.

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Data Analytics, or related field.
  • Experience in B2B or B2C environments.
  • 1–3 years of experience in CRM, marketing, or customer engagement role.
  • Proficiency in CRM platforms.
  • Strong analytical skills and experience with tools like Excel or Google Sheets.
  • Excellent communication and collaboration skills.
  • Attention to detail with a focus on data quality and customer insights.
  • Familiarity with digital marketing and customer segmentation strategies.

Benefits include career growth opportunities, professional development, and a collaborative work environment.

This is an exciting opportunity to contribute to a dynamic team and make a meaningful impact on customer experiences.

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