
Ecommerce Relationship Manager
2 days ago
We are seeking a skilled professional to join our dynamic team. This is a full-time on-site role for a Customer Relationship Management Executive.
The successful candidate will be responsible for managing customer relationships, ensuring customer satisfaction. Key responsibilities include:
- Attention to detail and proactive problem-solving skills
- Managing inbound and outbound calls, emails, and live chat from customers regarding products, services, and inquiries
- Maintaining a deep understanding of the company's products and services to provide accurate information and solutions
- Listening to customers and resolving issues efficiently while maintaining a calm and professional demeanor
- Strong time management and multitasking abilities to manage multiple inquiries at once
- Excellent verbal and written communication skills, with the ability to explain complex information in a clear and friendly manner
Ruhe prioritizes innovation, growth, and empowering our team to deliver exceptional results. If you're passionate about e-commerce and looking to make a significant impact, we'd love to hear from you.
The ideal candidate will possess strong analytical skills, customer retention expertise, excellent interpersonal skills, and the ability to multitask and prioritize effectively.
A Bachelor's degree in Business Administration or related field is preferred. Previous experience in customer relationship management is an asset.
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