Software Onboarding Specialist

1 week ago


Sany, India Feufo Inc Full time
Job Title: Software Onboarding Specialist

Feufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.

Responsibilities:
  • Take ownership of customer relationships from sales closure to contract renewal.
  • Coordinate setup requirements internally and with customers to ensure successful software implementation.
  • Provide comprehensive training to customers and hand over to the customer support team for ongoing support.
  • Maintain regular communication with customers, briefing them on new features and opportunities for growth.
  • Cross-sell and upsell to customers to increase revenue and retention.
  • Responsible for contract renewals and ensuring overall customer satisfaction.
Qualifications:
  • At least 2 years of experience in customer success or account management.
  • Proven experience in a SaaS company, with software setup training and customer onboarding experience.
  • Excellent computer skills, including Microsoft Office suite, G Suite, and CRM tools like HubSpot/Salesforce.
  • Prior project management experience and ability to use modern project management tools.
  • Experience with customer support tools like Zendesk/Freshdesk.
  • Self-starter, disciplined, and organized with a strong analytical mindset.

Feufo Inc offers a dynamic work environment and opportunities for growth and development. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.



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