Senior Customer Support Manager

3 days ago


Thrissur, Kerala, India beBeeLeadership Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Job Title

We are seeking an experienced customer support leader to oversee our global customer support operation.

The ideal candidate will have a strong background in customer support and experience managing large-scale enterprise accounts, preferably across multiple regions.

Responsibilities include:

  • Leading high-performing teams across geographies to deliver exceptional client satisfaction and ticket resolution
  • Managing L1/L2 teams to drive escalation resolution and platform issue troubleshooting
  • Building and implementing support SLAs, SOPs, and QA metrics to measure performance
  • Driving continuous improvement initiatives to enhance customer retention and loyalty
  • Owning customer engagement through proactive support strategies

The successful candidate will possess excellent communication and escalation management skills, as well as strong KPI management and data analytics skills.

A hospitality SaaS background is highly desirable but not essential.



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