Senior Configuration Operations Manager

1 day ago

Noida, Uttar Pradesh, India beBeeConfiguration Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Opportunity

We are seeking a highly skilled professional to fill the role of Senior Config Ops Specialist. In this position, you will play a critical part in ensuring the seamless execution of configuration operations.

This is an exceptional opportunity to grow with our organization and contribute to a team dedicated to innovation and quality.

Key Responsibilities
  • Manage time effectively to ensure all configuration orders are completed by the end of the day.
  • Constantly monitor your assigned queue to maintain a duration of 6 calendar days or less.
  • Support the supervisor in queue management and case assignment.
  • Assist with QC case management and overflow quality checks.
  • Train new hires in Config Ops, focusing on EGM build, conversion, and sign-only requests processes.
  • Perform peer-to-peer quality checks within the EGM build, conversion, and sign-only spaces.
  • Collaborate with Inside Sales and the Sales team to address any questions or concerns.
  • Work with Marketing and ERP to ensure accurate hardware and software selections.
  • Conduct root cause analysis for any quality errors, internal or external.
  • Coordinate expedite requests from Inside Sales and the Master Scheduler, prioritizing accordingly.
  • Respond to customer order status requests from Sales and Production Scheduling.
  • Address requests from Production and Quality related to configuration.
  • Promote positive communication with Sales to improve timely delivery to customers.
  • Participate in daily meetings with leadership to discuss schedule and material availability.
  • Support other projects and perform duties as assigned.
Requirements
  • Proven leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels.
  • Proficiency in using order management systems (e.g., ERP, CRM) and analytical tools to analyze data, track performance metrics, and make data-driven decisions. Experience with SalesForce and D365 is preferred.
  • Knowledge of regulatory requirements and industry standards related to order management, compliance, and risk management.
  • Advanced proficiency in Microsoft Office Suite, particularly in Excel and Access.
  • Outstanding English language skills.
Our Culture

We strive to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.

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