Service Delivery Operations Manager
4 weeks ago
Job Summary:
At BETSOL, we are seeking a highly focused and results-driven Service Delivery Operations Manager to lead our Support Services team. The ideal candidate will have a proven track record of delivering top-quality results and driving revenue growth.
About the Role:
- Drive the team to deliver monthly and quarterly goals
- Develop and maintain effective relationships with client SPOCs through proactive communication and regular reviews
- Lead, motivate, and assist a team of Technical and Customer Support Specialists to deliver individual goals
- Improve process knowledge for operational delivery and impart product knowledge to team members as required
- Align with client strategies and drive initiatives for improvement in KPIs
- Ensure team skills improvement through regular feedback, coaching, and training activities
Key Responsibilities:
- Prepare action plans to address performance issues
- Prepare weekly, monthly, and quarterly business reviews for management and clients
- Drive and improve efficiency metrics like productivity, quality, and NPS
- Manage day-to-day planning, operation, and problem-solving of a team of agents
Requirements:
- Minimum 6-8 years of relevant experience in managing end-to-end operations and service delivery
- Strong team management and BPO processes skills, preferably in BPO customer service and technical support
- Excellent communication skills in English
- Strong knowledge and exposure to quality and process improvement techniques
-
IT Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeUnlock a rewarding career with NTT DATA as an IT Service Delivery Manager - Security Operations. Based in Ireland, you will play a critical role in ensuring the delivery of high-quality security services to our clients.As an IT Service Delivery Manager - Security Operations, you will be responsible for managing and coordinating activities within our Security...
-
Executive Operations Manager
8 hours ago
Bengaluru, Karnataka, India BETSOL Full timeBEST JOB TITLE: Executive Operations Manager - Service DeliveryEstimated Salary Range: $70,000 - $110,000 per annumAbout BETSOL:We are a leading IT and ITSM solutions provider seeking an experienced Executive Operations Manager to lead our Support Services team. As an Executive Operations Manager, you will be responsible for ensuring the success of our...
-
Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India LTIMindtree Full timeJob Summary:LTIMindtree is seeking a highly skilled Senior Service Delivery Manager to lead our service delivery teams.Key Responsibilities:Manage client relationships and ensure their needs are metOversee the delivery of services and coordinate team efforts to ensure timely and efficient deliveryTrack and monitor service performance, identifying areas for...
-
Bengaluru, Karnataka, India Veolia Full timeJob Title: Service Delivery Manager for Manufacturing OperationsCompany Overview:Veolia is a global leader in water recovery, treatment, and reuse, serving over 50,000 customers worldwide and treating over 11 million cubic meters of water daily.Job Summary:The Service Delivery Manager for Manufacturing Operations will oversee the end-user support for digital...
-
Service Delivery Manager
1 month ago
Bengaluru, Karnataka, India Live Connections Full timeJob Title: Service Delivery ManagerHiring for a Service Delivery Manager role in our Insurance Operations Team. We're seeking experienced professionals with a strong background in managing delivery teams and ensuring client satisfaction.Key Responsibilities:Lead and manage internal delivery teams to review incidents, problems, and operations issues impacting...
-
Service Delivery Manager
1 month ago
Bengaluru, Karnataka, India People First Consultants Full timeJob Role: Service Delivery ManagerAt People First Consultants, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for end-to-end performance client and team management. You will be responsible for managing a team of 120-150 associates with 56 Team Leaders. Your key...
-
Service Delivery Manager
4 weeks ago
Bengaluru, Karnataka, India People First Consultants Full timeJob Title: Service Delivery ManagerJob Summary:People First Consultants is seeking a highly skilled Service Delivery Manager to lead our team in delivering exceptional client experiences. As a Service Delivery Manager, you will be responsible for managing a team of 120-150 associates with 56 Team Leaders. Your primary goal will be to drive process and...
-
Service Delivery Manager
1 month ago
Bengaluru, Karnataka, India Novo Nordisk AS Full timeDepartment – Validation CoE (Enterprise Platforms & Tech Services)We are seeking a skilled Service Delivery Manager to anchor our service delivery, clarify customer needs, and establish agreements, contracts, and operational level agreements.The PositionManage end-to-end service delivery, clarify customer needs, and establish agreements, contracts, and...
-
Service Delivery Manager
4 weeks ago
Bengaluru, Karnataka, India People First Consultants Full timeJob Role: Service Delivery ManagerAt People First Consultants, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for end-to-end performance client and team management. You will be responsible for managing a team of 120-150 associates with 56 Team Leaders. Your key...
-
Service Delivery Manager
4 weeks ago
Bengaluru, Karnataka, India Novo Nordisk AS Full timeDepartment – Validation CoE (Enterprise Platforms & Tech Services)We are seeking a skilled Service Delivery Manager to anchor our service delivery, clarify customer needs, and establish agreements, contracts, and operational level agreements. As a Service Manager at Novo Nordisk, you will ensure services meet business needs, manage changes, and set...
-
Delivery Operations Manager
1 week ago
Bengaluru, Karnataka, India ATSPL - Karnataka Full timeAbout the RoleWe are seeking an experienced Delivery Operations Manager to join our team at ATSPL - Karnataka. As a key member of our logistics team, you will be responsible for leading shift operations at our delivery centers and supporting the DC manager in performance management and driving the operational plan.Key Responsibilities:Defining, building, and...
-
Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India Novo Nordisk Full timeJob Title: Service Delivery ManagerNovo Nordisk is seeking a highly skilled Service Delivery Manager to anchor end-to-end service delivery, clarify customer needs, and establish agreements and contracts. The ideal candidate will ensure services meet business needs, manage changes, and set expectations with the service owner.Key Responsibilities:Manage...
-
IT Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India Nexthire Full timeRole Overview: Nexthire is seeking a highly skilled IT Service Delivery Manager to join our team. This role involves ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management: Oversee the delivery of IT services to ensure they meet business requirements and service level agreements...
-
Service Delivery Manager
1 month ago
Bengaluru, Karnataka, India Novo Nordisk Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Novo Nordisk. As a Service Delivery Manager, you will be responsible for managing end-to-end service delivery, clarifying customer needs, and establishing agreements, contracts, and operational level agreements.Key ResponsibilitiesManage end-to-end service delivery,...
-
IT Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India Nexthire Full timeEmployed at Nexthire, you will assume the role of the IT Service Delivery Manager, overseeing the delivery of IT services to meet organizational needs. This position demands a professional with a strong understanding of IT infrastructure and service management principles. Key responsibilities will involve managing IT service delivery processes, maintaining...
-
IT Service Delivery Manager
1 month ago
Bengaluru, Karnataka, India Nexthire Full timeJob Title: IT Service Delivery ManagerCompany: NexthireJob Summary:Nexthire is seeking an experienced IT Service Delivery Manager to lead our IT infrastructure team. The successful candidate will be responsible for ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management:Oversee the delivery...
-
IT Service Delivery Manager
4 weeks ago
Bengaluru, Karnataka, India Nexthire Full timeJob Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to lead our IT infrastructure team. The successful candidate will be responsible for ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management:Oversee the delivery of IT services to...
-
Service Delivery Manager
1 month ago
Bengaluru, Karnataka, India People First Consultants Full timeJob Title: Service Delivery ManagerAt People First Consultants, we are seeking a highly skilled Service Delivery Manager to join our team in Bengaluru. As a key member of our operations team, you will be responsible for managing a team of 120-150 associates with 56 Team Leaders.Key Responsibilities:Manage client relationships and ensure timely delivery of...
-
Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India Société Générale Assurances Full timeService Delivery ManagerWe are seeking a skilled Service Delivery Manager to lead our IT service operations team.Key ResponsibilitiesLead ITIL processes in Database Reliability EngineeringManage service levels, quality, and client expectationsDevelop and drive client relations and satisfactionDefine and manage service roadmaps for clientsRequirementsStrong...
-
Service Delivery Leader
1 month ago
Bengaluru, Karnataka, India airbus Full timeJob Description:Role: Service Delivery Leader - Mainframe ServicesNumber of positions: 1Description:As a Service Delivery Leader for Mainframe Services, you will be responsible for the planning and operations of the infrastructure for major business-critical applications within the Airbus commercial Mainframe Services team.You will join a team responsible...