Dreamcast Event Solutions Specialist
3 weeks ago
Company Overview
Dreamcast is a leading provider of innovative event-tech solutions that empower event leaders to create scalable, high-ROI events. With a focus on exceptional experiences, Dreamcast offers comprehensive solutions that cater to the needs of global clients in the IT Services industry.
Job Overview
We are seeking an experienced professional to join our team at Dreamcast, headquartered in Jaipur. This is a full-time, mid-level position requiring 4 to 6 years of work experience. The ideal candidate will be responsible for managing client relationships and ensuring their success with our event management solutions.
Key Responsibilities
- Develop and maintain trusted relationships with key clients to ensure their satisfaction and loyalty.
- Act as a main point of contact for client queries and concerns, providing prompt solutions and support.
- Coordinate with internal teams to align client initiatives and ensure seamless onboarding.
- Monitor client activity and analyze performance to identify areas of improvement or success.
- Identify opportunities for cross-selling and up-selling our services to clients, ensuring high retention rates and client growth.
Qualifications and Skills
- Customer Relationship Management (CRM) skills are essential for ensuring client satisfaction and fostering long-term partnerships.
- Excellent communication and problem-solving skills are vital for effectively conveying complex information and solutions to clients.
- Strong analytical skills are necessary for data analysis and identifying trends to inform decision-making processes.
- Proven account management experience is necessary for successfully overseeing client accounts and maintaining strong bonds.
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