Event Management Specialist

4 weeks ago


Jaipur, Rajasthan, India Dreamcast Full time
Company Overview

Dreamcast is a leading event-tech suite dedicated to empowering event leaders with cutting-edge solutions for scalable events. By focusing on high ROI and exceptional event experiences, Dreamcast ensures that organizers have optimal control to innovate while delivering secure and seamless events.

Our comprehensive solutions are endorsed by industry giants such as Dell, PwC, and Johnson & Johnson, and we cater to a global clientele in the IT Services industry.

Job Overview

We are seeking an experienced Event Management Specialist to join our team at Dreamcast. This is a full-time, mid-level position requiring 4 to 6 years of work experience. The ideal candidate will be responsible for managing client relationships and ensuring their success with our innovative event management solutions.

The primary objective is to drive client satisfaction and retention within our rapidly growing team.

Key Responsibilities
  • Develop and maintain trusted relationships with a portfolio of key clients and ensure their satisfaction.
  • Act as a main point of contact for client queries and concerns and provide prompt solutions.
  • Coordinate with internal teams, including product development and sales, to align client initiatives.
  • Oversee client onboarding processes and ensure a seamless transition to our solutions.
  • Monitor client activity and analyze performance to identify areas of improvement or success.
  • Identify and implement opportunities for cross-selling and up-selling our services to clients.
  • Gather feedback from clients to enhance our product offerings and client experiences.
  • Ensure high client retention rates by nurturing relationships and exceeding expectations.


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