Inbound Call Center Manager

2 days ago

Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 15,00,000 - ₹ 28,00,000
Job Overview :

This role is responsible for the day-to-day management of an Inbound Call Center, with a focus on maximizing productivity and customer satisfaction.

Key Responsibilities :
  • Candidate Requirements
    • At least 5 years of experience in Inbound/ Outbound Customer Support operations - Voice from BPO Background.
    • Knowledge of Dialer/ APR reports/ Shrinkage control.
    • Experience in Inbound Call center management required.
    • Proficient in MS Office and call center equipment/software programs.
  • Candidate Profile
    • Develop effective resource planning to maximize productivity of resources (people, technology etc.).
    • Analyze call-center statistics (sales rates, costs, customer service metrics etc.).
    • Assume responsibility of budgeting and tracking expenses.
    • Hire, coach and provide training to personnel to maintain high customer service standards.
    • Prepare & share reports to Client & Top management.
    • Awareness of Inbound call centre KPIs.
    • Ability to handle multiple processes and effective client management.
  • Benefits

Immediate joiners preferred.

  • Call Center Executive

    5 days ago

    Chennai, Tamil Nadu, India Neurealm Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Summary:We are seeking a Call Center Representative who will serve as a liaison between our company and its current and potential customers. The ideal candidate will take full ownership of resolving customer issues and inquiries efficiently, with customer satisfaction at the heart of every interaction and decision.Roles & Responsibilities:Manage a high...

  • Call Center-Manager

    1 week ago

    Chennai, Tamil Nadu, India Praba's VCARE health clinic Pvt ltd Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Position : Team Leader/ManagerKey Performance Indicators (KPIs):Supervise daily activities of the sales team (inbound/outbound) ensuring productivity and high-quality interactions.Leads to Footfall conversion rateCall quality scoresTeam adherence and attendanceCustomer satisfaction (CSAT/NPS)Lead TAT and pipeline managementProficiency with CRM software,...

  • Patient Contact Center Manager

    7 days ago

    Chennai, Tamil Nadu, India Earning Curve LLP Full time

    Job Title: Patient Contact Center ManagerDepartment: Operations, Managed ServicesReports To: Managed Services ManagerLocation: Chennai, IndiaEmployment Type: Full-TimeJob Type: Onsite presence in Chennai requiredPosition SummaryWe are seeking an experienced Patient Contact Center Manager to lead our US-based patient care call center, operating weekdays...

  • Patient Contact Center Manager

    6 days ago

    Chennai, Tamil Nadu, India Earning Curve LLP Full time

    Job Title: Patient Contact Center ManagerDepartment: Operations, Managed ServicesReports To: Managed Services ManagerLocation: Chennai, IndiaEmployment Type: Full-TimeJob Type: Onsite presence in Chennai requiredPosition SummaryWe are seeking an experienced Patient Contact Center Manager to lead our US-based patient care call center, operating weekdays...

  • Call Center Customer Service Representative

    1 week ago

    Chennai, Tamil Nadu, India EVENTEXPO - ETS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Summary:We are seeking a proactive and enthusiasticBusiness Development Executive – Voice Processto join our sales team. The role requires handling outbound and inbound client calls to generate leads, pitch event services, and schedule meetings for the Business Development or Client Servicing team. Ideal for candidates with experience...

  • Healthcare Contact Center Director

    5 days ago

    Chennai, Tamil Nadu, India beBeePatient Full time ₹ 20,40,000 - ₹ 30,15,000

    About This RoleWe are seeking an experienced Patient Contact Center Manager to lead our patient care call center. The ideal candidate will oversee a team of healthcare professionals and customer service agents, leveraging technology to deliver patient-centric support.Key Responsibilities:Team Leadership & Management:Foster a culture of empathy,...

  • Call Center Team Lead

    5 days ago

    Chennai, Tamil Nadu, India Montra Electric Full time

    Roles & Responsibilities:We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional...

  • Call Center Team Lead

    6 days ago

    Chennai, Tamil Nadu, India Montra Electric Full time ₹ 45,000 - ₹ 55,000 per year

    Roles & Responsibilities:We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional...

  • Call centre representative

    5 days ago

    Chennai, Tamil Nadu, India Neurealm (Formerly GS Lab | GAVS) Full time ₹ 3,78,000 - ₹ 4,20,000 per year

    Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 12,366 per year

    Job FairCompany NameICCS TNEBOpening for VOICE PROCESS (INBOUND /Outbound CUSTOMER CARE)We need immediate joiners onlyKotturpuram:Tamil Inbound Voice process-CM Helpline customer careICCS BPO is hiring for 50 Customer care Executives in ChennaiDay & late evening shift only (No night shift), 6 days working with 1 rotational week offHandle customer...