Salesforce Administrator

3 weeks ago


Hyderabad, Telangana, India System Soft Technologies Full time
Job Summary:
We are seeking a highly skilled Salesforce Administrator to support our business operations. In this role, you will work closely with IT and business teams to create and optimize workflow processes.

Key Responsibilities:

• Daily administration and support of Salesforce users, including data quality maintenance, troubleshooting, and implementation of enhanced functionalities.
• Coordinate and perform system upgrades and product releases to ensure long-term platform sustainability.
• Perform system configuration activities, such as approvals, flows, system errors, assignment/validation rules, sandbox configuration, data management, tickets resolution, and more.

Main Responsibilities (continued):
• Work with external vendors, third-party providers, and developers as part of product support functions.
• Create and maintain process and system-related documentation. Provide training to business stakeholders on Sales Cloud, CPQ, and Service Cloud functionalities.
• Partner with business and IT teams to prioritize project implementations, ensuring timely communication and requirements met effectively.
• Support project pipeline management and ad-hoc reporting to deliver metrics on commercial performance, identifying key areas for improvement opportunities.

Qualifications:

• Proven ability to work independently, resourcefully, and effectively with minimal direction.
• Strong interpersonal skills for effective communication with IT and business stakeholders.
• Excellent customer service standards when working with external and internal partners.
• Demonstrated ability to translate business requirements into design and development of business applications.
• Demonstrated ability to work on multiple projects simultaneously.
• Proven change management experience in managing project implementations and merges/acquisitions lifecycles.

Key Competencies:

• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Drive for results: Reliable to meet individual, team, and organizational goals. Self-driven, accountable, and motivated.
• Managerial Courage: Faces up to people problems quickly and directly, provides direct, complete, and actionable positive and corrective feedback to others.

Experience & Certification Requirements:

• Certified Salesforce admin (additional certifications are a plus).
• 3-4 years of Salesforce administration experience (development experience is not required but is a plus).
• Experience with Salesforce Flows, access management, and object management is required.
• Salesforce CPQ and Service Cloud experience is preferred.

Key Relationships:
Commercial & Business Organization, Sales, Technology & Innovation Teams, Information Technology (IT), Marketing Communication, External Vendors and Support Providers (Salesforce.com, OWN, USEReady, etc.)

At System Soft Technologies, we are committed to equal employment opportunity for all qualified applicants. If you have a disability or are a disabled veteran, you may request a reasonable accommodation. Contact us at talent.acquisition@sstech.us.

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