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Salesforce Administrator

4 weeks ago

Hyderabad, Telangana, India H.E. Services India Full time
Job Summary

We are seeking a highly skilled Salesforce Administrator to join our team at H.E. Services India. The successful candidate will be responsible for managing the daily administration of multiple profile, role, and user setups, including customization of objects, fields, record types, page layouts, validation, process flows, triggers, approval processes, and workflow rules.

Key Responsibilities
  • Manage and maintain the security of Salesforce through internal Salesforce settings, activity audits, sharing rules, permission sets, roles, profiles, etc.
  • Develop and maintain reports and dashboards for users at all levels of the organization.
  • Work directly with the Sales team regarding training, support issues, and problem troubleshooting.
  • Maintain and improve data integrity by monitoring exception reports, merging records, and de-duplicating records.
  • Create and maintain documentation of technical issues, training, and any modifications to Salesforce.
  • Import and export data using tools such as Data Loader.
  • Participate in QA testing of internal Salesforce projects.
  • Assist with Salesforce-related applications such as Salesforce Maps and Sales Navigator.
  • Perform other Salesforce-related tasks and projects as assigned by management.
Requirements
  • Knowledge of Salesforce CRM and Salesforce Maps.
  • IT Help Desk familiarity.
  • Advanced skills in Microsoft Word, Excel, PowerPoint, HTML, and Adobe Acrobat.
  • Experience with SQL is preferred but not required.
Education
  • Bachelor's degree (Science background preferred).
Communication Skills
  • Excellent interpersonal skills, as well as strong communication skills, verbal and written to both technical and non-technical audiences.
  • Ability to listen to requests and provide input on how that change will affect (positively or negatively) other aspects of Salesforce and provide alternatives if necessary.