Expert Network Support Professional

1 day ago

Allahabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 35,00,000 - ₹ 50,00,000

Job Title: Technical Support Specialist

This is a technical support specialist role that requires strong problem-solving skills and the ability to communicate complex technical information to customers.

Job Description:

We are seeking a technical support specialist to join our team. As a member of this team, you will be responsible for providing post-sales support to customers globally. This involves troubleshooting software and hardware problems, aiding with product applications and use cases, and communicating with customers through various channels.

The ideal candidate will have a deep understanding of networks, firewalls, protocols, and virtualization/cloud concepts. They should also have experience with scripting and programming languages, as well as strong problem-solving skills.

Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot software and hardware problems in an expedient manner
  • Aid customers with product applications and use cases
  • Communicate technical information clearly and concisely
  • Document customer issues and solutions in a knowledge base
Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • CCNA certification or equivalent knowledge
  • Understanding of networks, firewalls, protocols, and virtualization/cloud concepts
  • Experience with scripting and programming languages
  • Strong problem-solving skills
  • Ability to communicate complex technical information clearly and concisely
  • Bachelor's degree in a relevant field, such as Computer Science or IT
Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. Our company culture values teamwork, innovation, and continuous learning.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us through our website.

About Us:

We are a dynamic and growing organization dedicated to providing exceptional customer service and innovative solutions to our clients. We value diversity, inclusion, and collaboration, and strive to create a work environment that is supportive and engaging.

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