Remote Technical Services Technician

7 days ago


Pune, Maharashtra, India Hawaii Tech Support Full time

Join Our Team of Experts: Hawaii Tech Support is seeking a skilled Helpdesk Engineer to join our team of experts. As a key member of our technical support team, you will provide top-notch support to our clients, resolving complex technical issues and ensuring seamless service delivery.

Your Key Responsibilities Will Include:

  • Managing and responding to IT support tickets from diverse stakeholders.
  • Collaborating with internal teams to ensure effective issue resolution.
  • Developing and maintaining comprehensive technical documentation.
  • Providing expert advice and guidance to clients on technical matters.
  • Identifying and recommending process improvements to enhance efficiency and quality.
  • Engaging in ongoing professional development to stay current with industry trends and technologies.
Requirements:
  • Proven experience as a Helpdesk Engineer or similar role.
  • Advanced technical knowledge of Windows, macOS, and networking principles.
  • Proficiency in remote monitoring and management (RMM) tools.
  • Exceptional communication, problem-solving, and analytical skills.
  • A customer-focused approach and commitment to excellence.


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