Senior Service Operations Manager
2 weeks ago
At Coffee Day Beverages, we're on a mission to revolutionize the way people experience their daily cup of coffee. As a Senior Service Operations Manager, you'll play a crucial role in ensuring that our vending machines are always dispensing the perfect brew. Your responsibilities will include leading a team of technicians, coordinating breakdowns and maintenance, collecting data on machine performance, and managing costs to optimize efficiency.
Key Responsibilities:
- Leading a team of technicians to achieve exceptional customer satisfaction
- Maintaining adherence to Standard Operating Procedures (SOP)
- Resolving technical issues within tight deadlines
- Providing expert guidance to team members on problem-solving and technical skills
Requirements:
- B.E/B.Tech degree in Mechanical, Electronics, Electrical, EEE, Instrumentation, or related fields
- 5+ years of experience in service operations management
- Excellent leadership and team management skills
- Strong analytical and problem-solving abilities
- Effective communication skills (verbal and written)
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