Senior Service Operations Manager

2 weeks ago


Pune, Maharashtra, India Coffee Day Beverages Full time

At Coffee Day Beverages, we're on a mission to revolutionize the way people experience their daily cup of coffee. As a Senior Service Operations Manager, you'll play a crucial role in ensuring that our vending machines are always dispensing the perfect brew. Your responsibilities will include leading a team of technicians, coordinating breakdowns and maintenance, collecting data on machine performance, and managing costs to optimize efficiency.

Key Responsibilities:

  • Leading a team of technicians to achieve exceptional customer satisfaction
  • Maintaining adherence to Standard Operating Procedures (SOP)
  • Resolving technical issues within tight deadlines
  • Providing expert guidance to team members on problem-solving and technical skills

Requirements:

  • B.E/B.Tech degree in Mechanical, Electronics, Electrical, EEE, Instrumentation, or related fields
  • 5+ years of experience in service operations management
  • Excellent leadership and team management skills
  • Strong analytical and problem-solving abilities
  • Effective communication skills (verbal and written)


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